Member Connection Troubleshooting

First step.

Make sure all the devices are powered on. You may have two power supplies, one to power your home WiFi router and a second to power the poePOE (powerPower overOver Ethernet) which in turn power the device(s) on the roof.

The poePOE is a device that power the devices on the roof through the Ethernet cable.

If you have only a WiFi router, then make sure it is powered and connected to the Ethernet cable coming from the roof. If you also have a poe,POE, make sure the right power supply powerpowers the right device. The power supplies are not interchangeable. They may havebe different Voltagevoltages, and if plugged in to the wrong device they may damage that device.

WhenYou you test your connection. Connect your computer directly, using an ethernet patch cable, to the router, to bypass the WiFi, or directly to the poe bypassing the router altogether. Youwill want to test the connection first, noteliminating the router norand the WiFi. To test without WiFi, connect your computer directly to the router using an ethernet patch cable. To check if the router is the issue, connect directly to the POE, bypassing the router altogether.

If possible, connect your devices with ethernet cables to your router. An Ethernet connection iswill be faster and more reliable than a WiFi connection.

Your Internet and WiFi Speeds

What Internet speed is required for your activities?

Several factors can affect your internet performance: WiFi router location, number of users, the hardware and age of your device(s), the device software (called firmware), and any applications running in the background of your computer.

There is a perception that Internet services require a lot of bandwidth (speed). Recommended internet speeds for use of third-party products and services depend on the number of devices you're using. See the following speeds required for these common third-party products and services:

-- Streaming HD 10 Mbps

-- Skype Call HD 1.5 Mbps

-- Video Gaming 3.5 Mpbs

-- Twitch Gaming 4.5-6 Mbps

-- Netflix 5 Mbps

-- Amazon Prime HD 15 Mbps

For more informationsinformation please refer to thoseeach services'service's website.website, or consult the FCC's Broadband Speed Guide.

WiFi Router Location

If you’re connecting to the Internet via WiFi, make sure your router is placed as close to the middle of your home as possible, away from obstructions (such as cabinets), away from other electronic devicesdevices, and off the floor. Wall,Walls, metal plate(ductwork (air-vent)or decking), refrigeratorsrefrigerators, orand microwave ovens, reduce signal if not block it totally. Other electronicElectronic devices (microwave,microwaves, TV,TVs, babymonitor,baby cordelessmonitors, phone,cordless phones, etc...) can create interferences.interference. Wi-Fi doesn’t do well around lots of water, either, so stay away from aquariums and domaestic water heater.heaters.

Wifi band

WiFi routers operate in different frequencies. The 5 GHz wireless frequency provides faster data rates at shorter distances and is typically much less "busy" than the 2.4 GHz wireless frequency. If wireless range is your priority, 2.4 GHz performs better than 5 GHz.GHz, Butbut 2.4 Ghz is more subjectsusceptible to interferences.interference. The 5 GHz wireless frequency doesn’t penetrate solid objects nearly as well as the 2.4 GHz. A dual dual-band router (2.4/5 GhzGhz) usually performperforms better than a mono mono-band 2.4Ghz routerrouter, as your device (smartphone, laptop) pickswill upchoose the bestbetter signal, 2.4 or 5 Ghz.

Make sure your old or slow devicesdevices, likee.g., printers, use the 2.4Ghz to free up the 5Ghz.

• Note 1: WiFi 6 and 6 Ghz
  WiFi 6 referes to the new standard 802.11ax (or AX WiFi). It works on 2.4, 5, or the newly open band 6 Ghz. WiFi 6 ≠ 6 Ghz The WiFi 6 improvement will not only affect 5GHz networks, which the industry has largely shifted to, and which provide faster data on shorter distances; it will also make 2.4GHz networks faster, which are typically slower but better at penetrating solid objects like walls.

• Note 2: the 5GHz band has nothing to do with 5G cellular service.service 2- two differents things,things. the latest5G refers to the 5th Generation.generation mobile network for cellular phones.

Wifi channels

Wifi operates on different channels (like cars driving on different lanes onof a highway). Your neighbor's router may operate on the same channel as your router, creating congestions.congestion. Try to change your routerrouter's WifiWiFi channel. There are appapps that can scan the channelsairwaves and tell you which ischannels are the lessleast occupied. Channel occupation, just like road traffic, depends on time of day and may change from one day to the other,another, as your neighbors may just do the same, change channel.

Test the performance

It is a good idea to always use the same tool to test to be able to compare. We use speedtest.net against Pilot,Pilot Fiber, New York, NY.

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